HOUSE RULES

Please ensure you read and fully understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Absolutely no smoking of any type.

For the comfort of all guests, please refrain from smoking or vaping indoors. Our team conducts a thorough inspection post-checkout, and any lingering smoke is noticeable to the next guests. Any extra cleaning needed due to smoking will incur a deducted cost from the deposit and could result in a $500 fee. Thank you for helping us maintain a smoke-free environment.

100% party free.

We understand the importance of joyful celebrations in life and appreciate the energy that comes with gatherings. To ensure a pleasant stay for everyone, we kindly ask guests to be mindful of noise levels, especially during the designated quiet hours from 10:00 PM to 8:00 AM. While we don't discourage celebrations, we emphasize a No-Party policy. Our zero-tolerance approach means any violation will lead to immediate eviction without a refund. The Lessee assumes 100% responsibility for additional cleaning expenses and any damages incurred. Please be considerate of neighbors and fellow residents to maintain a peaceful environment. Any unintentional disturbances will be addressed with understanding. Thank you for your cooperation and respect for the property and the community.

Safety & Security

Safety and Security: Quiet hours within our community are observed from 10:00 pm to 8:00 am. Given our serene neighborhood and deep appreciation for our fantastic neighbors, we kindly request guests to conduct themselves with consideration, maintaining an acceptable noise level.

In our commitment to preserving a peaceful atmosphere, we will take any complaints about noise very seriously

Renters must be 25 or older and present for the stay

• The Lessee is responsible for the actions of any other person on the rental premises.
• Only registered guests who are included on the reservation are permitted to stay at the house.
• Please ensure that the correct number of guests is reflected in your reservation request.
• Visitors must be approved in advance. For example, hosting a dinner or BBQ in which guests other than those included on the reservation will attend must be approved.
• Maximum 14 people (No more than 10 Adults) - This is as per SHort short-term rental by-law and must be absolutely respected

Broken Items

We know accidents can happen, and if any items get broken during your stay, please inform us. Minor breakages are part of the rental experience, and we don't charge for them. However, guests are responsible for reimbursing Pinery Retreat for any significant damage caused during the rental period. We trust our guests to treat our house and its contents with care and respect as though it were yours. Please handle furniture and provided items with care, using them for their intended purposes to leave the rental premises in the same condition as when they were rented.

We take great pride in the cleanliness of our accommodations. 

We invest time in detailed cleaning to maintain the high standards however, if there are any cleanliness concerns upon arrival, please report them to us within 2 hours. This allows us to promptly address any possible issues. As you leave, your assistance in paying it forward and leaving the place relatively clean is appreciated, supporting our team in preparing for the next guest. Units left excessively dirty may incur an additional cleaning fee, supported by photographic evidence. Your cooperation ensures a pleasant stay for everyone.

Remove shoes inside

As outside elements can accelerate wear and tear on the floors we ask you to remove your shoes inside. With the same goal of protecting our floors, please do not drag coolers inside or any other heavy objects.

BBQ and Outside

Please treat our outdoor amenities with the same respect and care as our indoor ones, contributing to a wonderful experience for future guests and assisting our cleaning team in maintaining the cleanliness & beauty of our space.

• BBQ should be cleaned after every use
• The spare BBQ Tank is located in the garage - right next to the door going to the deck
• When using BBQ or Firepit, please make sure the windows on the side of the house are closed
• Please maintain the outdoor play area and fire pit, ensuring they are left in the condition you found them - don't forget any outside toys
• Supervise your children during play, as we cannot assume responsibility for any injuries they may incur.

Our bins are located outside just next to the Garage door

• Garbage & Recycling collection is on Thursday Morning - Please bring the bins to the street (by our mailbox) on Wednesday night.
• Please put all garbage and recycling in the proper bin and make sure the garbage bin is closed and protected so that animals cannot get into it.
• Please do not flush any sanitary products down the toilet. We provide a bin for this in each bathroom.

Netflix and TV

Our TVs offer live channels via the smart app and include Netflix for your enjoyment. Please refrain from logging out of Netflix to avoid inconveniencing future guests who might need to use their own accounts. Additionally, we kindly ask that you do not purchase any apps on the TV.